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most intuitive contact
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- Effortlessly integrates with Amazon Connect and other systems
- Easily tailored by your team
- Automatic screen pops
- Unmatched value without compromise
Focus on the Agent Experience
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The secret to the best Customer Experience, is making it easy for your agents to do their job.
Companies of all size are starting to understand that Employee Experience, or EX really matters across all aspects of business. At your frontline, it’s your contact centre agents who maintain the vital direct connection with your customers.
Invest in EX, and amazing CX will naturally follow.
Automate process flows and scripting guide your agents
Hyper-personalise your CX
bringing together content from mulitple sources effortlessly
Simplify AX – Show only the data your agent needs, when they need it
Handle processes and tasks automagically in the background
Single Pane of Glass
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Your frontline team should be working on providing an amazing customer experience rather than clicking through multiple screens and multiple systems.
- Contact data automatically pops based on email or caller ID
- Telephony and Data Integration into a number of popular platforms including Amazon Connect
- Integrate scripting, knowledge management or third party data into a single interface
Knowledge Management
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One of the secrets of amazing CX is the ability for your frontline team to answer every question. Following the principles of AX ContactSuite’s SenseIQ knowledge management platform is built to do just that.
Standalone or integrated with ContactSuite AX, SenseIQ is the comprehensive tool to manage knowledge articles, decision trees, scripts and Q&A sets allows you to harness your organisational knowledge to prove the right answer, every time.
Easy To Customise Contact Forms
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ContactSuite AX makes it easy to customise and change what data your frontline is capturing allowing you to respond quickly to changes in your business. Using a drag and drop designer and simple if/then conditional logic, complex processes can be turned into simple step by step guided flows.
- Drag and drop, code free designer makes it easy to create new contact forms
- Add a new data capture fields in a single step for rapid change deployment
- Powerful yet simple to use condition/action logic to simplify complex decision making
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ContactSuite works over a standard web browser with nothing to install and nothing to configure on your users’ devices
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Manage your customers’ contact details, campaign history and interaction history with a few clicks
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Customer, Sales and Support requests can be tracked, managed and workflowed through multiple stages and staff for resolution
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Tailor your contact forms to make is easy for your frontline to follow scripts or processes. Embed or integrate third party tools to create the ultimate “single pane of glass” view
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SenseIQs superior knowledge management tools brings your company knowledge to your frontline team, right there in the ContactSuite AX screen
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ContactSuite integrates with external APIs, telephony platforms and web applications to provide ultimate single source of truth
Flexibility and Business Continuity
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The global pandemic changed how we work forever. Our home based and hybrid workforce is here to stay . ContactSuite makes it easy for your frontline to be distributed but still connected, with no hardware and nothing for your team to install or configure on their computers.
Pure Cloud Application
Nothing to install
All Major Browsers
and Devices Supported
Easy to Scale and Deploy
to Your Remote Workforce
Multifactor Authentication
for Peace of Mind